Sign agreement → first paid pilot, in 14 days.

Every reseller is provisioned as a parent tenant with is_reseller = true. From /reseller you mint per-customer magic-link invitations: each invite carries the child tenant name, plan code, and your branding. When the prospect accepts, we atomically:

• create the child tenant with parent_tenant_id = your tenant;
• seed the chosen plan + Pilot trial subscription;
• assign the accepting user as owner of the child;
• fire a partner.activation notification into your reseller workspace.

Pilot tenants auto-expire after 30 days unless upgraded; expired pilots are blocked from new POs/SOs/shipments by database trigger, which protects your funnel-quality numbers.

You set the list price your customers see. The contract is:

• Wholesale floor: wholesale price published per plan in your reseller agreement. Markup is yours.
• Currency: charge in any currency our PSP registry supports (Paystack, Flutterwave, M-Pesa, Paddle). The platform reconciles to USD nightly via fx_rates.
• Custom domain: point a CNAME at your verified domain; we issue the TLS cert.

Commission defaults to 20% of MRR on every paying child tenant (editable per partner on /reseller by the SCM·Edge ops team).

• Snapshot: on the 1st of every month a cron snapshots prior-month MRR per partner into reseller_commission_payouts as pending.
• Approval: ops reviews + flips to approved within 5 business days.
• Payout: bank transfer or PSP wallet within 10 business days of approval, with reference stamped on the payout row.
• Self-serve ledger: partners see status + history on /reseller with CSV export.

• L1 (you): first response to your customers within your own SLA. You have full owner access into each child tenant for diagnosis.
• L2 (platform): when the cause is platform — API outage, data integrity, billing — open a ticket from /support and we acknowledge in 1 business hour on the Partner tier.
• L3 (engineering): escalations flagged critical page on-call within 15 minutes (24×7 for partners with ≥10 paying tenants).
• Status: public health page + RSS at /status; subscribe your ops channel.

Bundled assets every partner receives on activation:

• Product one-pagers per module (Sourcing, Customs RAG, WMS, QC, Logistics, Margin) in EN / FR / PT / AR / SW;
• 30-minute demo recording + slide deck (white-labelable);
• 5 wow-moment scripts (CBAM 2-minute pack, voice stock intake, anomaly reroute, AI margin defence, factoring quote);
• Co-branded landing-page template + Open Graph image generator;
• Quarterly partner webinar with the product team.

Resellers act as independent controllers of their customer data; the platform is processor. You must:

• execute our DPA (annex II SCCs already included for EU customers);
• forward our sub-processor list and changelog to your customers at onboarding;
• respect 30-day prior notice on new sub-processors (auto-published to the changelog feed);
• not store our customer secrets (API keys, tokens) outside the platform.